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ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
  • Within Lagos- Delivery by Partylocks
  • Outside Lagos- Courier service
  • Outside Nigeria- Courier service
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
  • Within Lagos- 48 hours
  • Outside Lagos- 72 hours-96hours
  • Outside Nigeria- 7 business days
    How long does it take you to process an order before it is dispatched?
    24 hours after payment is confirmed.
    DO YOU SHIP INTERNATIONALLY?
    Yes
    Where are your packages shipped from?
    Packages are shipped from Lagos Nigeria
    How do you price your shipping?
    Shipping costs are calculated by weight.

    Payment Information

    WHAT PAYMENT METHODS ARE ACCEPTED?
    • Instore- Cash, Debit/ Credit cards
    • Online- Card payments
    IS BUYING ON-LINE SAFE?
    Yes. Buying online is safe. Our site is secured by SSL
    For the bank transfer option, how long do customers have to make the payment before their order is cancelled and items returned to stock?
    There is no bank transfer option

    Orders and Returns

    HOW DO I PLACE AN ORDER?
    Orders can be made in the physical store: No278b Corporation drive Ikoyi Lagos or on our website.
    DO I NEED AN ACCOUNT TO PLACE AN ORDER?
    No, you don't need an account to place an order.
    HOW CAN I CANCEL OR CHANGE MY ORDER?
    • Orders cannot be canceled
    • You can change your order within 24 hours of placing the order by reaching customer service.
    WHO SHOULD I CONTACT IF I HAVE ANY ENQUIRIES?

    About Us

    How long have you been in business?
    Started October 2011.
    What makes you different from your competitors?
    Convenience, delivery, variety, volume, exchange policies.
    From where do you operate?
    • Lagos, Nigeria

    Returns

    Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
    You can change your order within 24 hours of placing the order by reaching customer service.

    Loyalty points

    Do you offer loyalty points or reward points?
    What can be done is spend a minimum of N120K per year and get 5% on every purchase throughout that year.
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