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FAQs
ANSWERS TO YOUR QUESTIONS
Shopping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
Within Lagos- Delivery by Partylocks
Outside Lagos- Courier service
Outside Nigeria- Courier service
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Within Lagos- 48 hours
Outside Lagos- 72 hours-96hours
Outside Nigeria- 7 business days
How long does it take you to process an order before it is dispatched?
24 hours after payment is confirmed.
DO YOU SHIP INTERNATIONALLY?
Yes
Where are your packages shipped from?
Packages are shipped from Lagos Nigeria
How do you price your shipping?
Shipping costs are calculated by weight.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
Instore- Cash, Debit/ Credit cards
Online- Card payments
IS BUYING ON-LINE SAFE?
Yes. Buying online is safe. Our site is secured by SSL
For the bank transfer option, how long do customers have to make the payment before their order is cancelled and items returned to stock?
There is no bank transfer option
Orders and Returns
HOW DO I PLACE AN ORDER?
Orders can be made in the physical store: No278b Corporation drive Ikoyi Lagos or on our website.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you don't need an account to place an order.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Orders cannot be canceled
You can change your order within 24 hours of placing the order by reaching customer service.
WHO SHOULD I CONTACT IF I HAVE ANY ENQUIRIES?
Call customer service on
08091722553
Email info
@partylocks.ng
About Us
How long have you been in business?
Started October 2011.
What makes you different from your competitors?
Convenience, delivery, variety, volume, exchange policies.
From where do you operate?
Lagos, Nigeria
Returns
Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
You can change your order within 24 hours of placing the order by reaching customer service.
Loyalty points
Do you offer loyalty points or reward points?
What can be done is spend a minimum of N120K per year and get 5% on every purchase throughout that year.
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